TrueMail provides a high level of accuracy and we can guarantee that after using our service your email bounce rate will be no more than 3%.
We will gladly refund a difference if your bounce rate exceeds 3% after sending only valid emails.
There are some requirements needed to get the refund:
- The list must have been validated by TrueMail within 72 hours of being mailed to.
- The list must contain a minimum of 500 unique email addresses.
- Our guarantee only covers mailing to valid (deliverable) addresses and not to the ones that have been categorised as invalid, accept all, unknown or disposable.
- Bounces due to internal technical issues, sender reputation, or similar technicalities will not qualify for our guarantee.
- Email addresses that bounce must be indicated as invalid.
If you want to submit a case for guarantee review, please contact us at [email protected] and provide the following information:
- The Job ID in question processed through TrueMail
- The date and time of sending
- The categories sent to (valid, accept all, etc.)
- An export of your full mailing containing all emails sent to and their bounce responses